Find answers to commonly asked questions about our services. Whether you're considering using our services or are already benefiting from them, we hope this page provides you with the information you need. Our aim is to provide the highest quality of care that is tailored to meet your unique needs. We believe in transparency and open communication, and this page is just one way we strive to achieve that. If you have any questions that are not answered here, please don't hesitate to reach out to us and one of our friendly staff members will be happy to assist you.
Firstly, we will arrange a mutually convenient time for one of our friendly staff to visit you to discuss your requirements. From there, we will complete an initial assessment.
We never charge for making an assessment. You will only ever pay for your home care support worker's time in your home, not their travel between calls, or any other service that you have specifically agreed with us in advance.
One of the advantages of using Sherwood Prime Care Ltd is that we tailor home care support workers to match individual clients. The only time that this could vary is to cover sickness and holiday periods. We promise to personally introduce a cover home care support worker to you too if this was necessary.
Yes, all our staff are DBS (CRB) checked.
All our home care support workers receive comprehensive training prior to starting work. All new staff will undertake a lengthy induction process before entering onto our company training program.
Our Registered Manager, Margaret Staff, will be on hand to discuss any areas of concern you may have. (Please call 01909 712 271 at any time)
